FAQs – Foray Golf

Frequently Asked Questions

Find answers to common questions about our products and services

Returns & Exchanges

Common questions about our products and services

What is your return policy?

If you're having second thoughts about your gear— don’t worry—we’ll take it back. You have 30 days from the delivery date to return your items.
All returns must be unworn, intact merchandise with all tags in its original packaging. If returning a multi-item set, all pieces must be received in good condition to be considered for a full return.
Once a return is requested, the return item(s) must be shipped within SEVEN (7) DAYS. If you do not ship your return item(s) within this time period, your order may be eligible for store credit only.
Domestic (United States) flat rate return shipping fee of $7.50 will be deducted from your refund amount.
FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED. Please note all items discounted over 40% are considered final sale and are labeled as “Final Sale” on their product page.
Please keep this in mind BEFORE making a purchase—if you have questions about the product selection or sizing please reach out to customer service for assistance prior to finalizing your order.
Returns that are damaged or tampered with may not be accepted and returned to the customer. Unidentified returns may also be returned to sender. We reserve the right to refuse any item that does not comply with our stated policy.

Do you offer Exchanges?

Unfortunately, due to the Limited-Edition nature of our product, we cannot offer exchanges.
If you would like to exchange, please place a new order for new item before returning your original purchase. This will ensure that the new item is in stock.
Once we receive your return, we will process a refund for the cost of the returned product.
Please note you CANNOT request an EXCHANGE in the “notes section” of your return—any exchange requests made outside of the above process will not be actioned.
If you received a gift and need an exchange or return, please reach out to us directly at contact@foraygolf.com and we will assist you right away!

How do I request a Return? (Domestic U.S. Orders)?

STEP 1: To make a return, please navigate to returns.foraygolf.com
STEP 2: Locate both of the following in order to start the return:
– Your 4-5 digit Order Number, found at the top of your email confirmation or on your packing slip
– The email address that was used to place the order
In the case of gift orders or if you are unable to locate the above, please reach out to contact@foraygolf.com
STEP 3: Follow the brief instructions, identifying which pieces you would like to send back, as well as reason codes for return. Please note you CANNOT request an EXCHANGE in the “notes section” of your return; unfortunately, due to the limited-edition nature of our product, exchanges are not possible; please see our exchange policy above.
STEP 4: After completion, you will be provided with both an RMA number and shipping label—these will be sent to the email address on file.
STEP 5: Please print and tape the shipping label to the outside of our packaging (or your own), making sure that the barcode portion of the label is visible.
STEP 6: Drop the package off at the nearest USPS shipping center. We will refund your original form of payment within ten business days of receiving your package. You will receive an email notification that your return has been processed.

How do I request a Return? (International Orders)?

For return requests that originate outside the United States, it is the customer’s financial responsibility to ship back the items.
Items should be marked “Returns of no commercial value” for entry to the USA. Returns will not be accepted if shipped COD (cash on delivery).
It is recommended that packages are shipped insured and with signature required as the package and its contents are the responsibility of the customer until it reaches our returns department.
Please be sure all items being sent back are unworn, intact and with all tags in original packaging, as is stated in our Return Policy.
Credit will not be issued on any shipping, customs, or duty fees incurred for either the outgoing shipment or incoming shipment. This is the financial responsibility of the customer. However, you may be able to recover these by contacting your local customs bureau directly.
Please reach out to customer service (contact@foraygolf.com) with any questions relating to the above.

How long does it take to process a Return?

Once your return has been posted, please allow 5-10 business days for your product to be shipped to our warehouse, inspected and added back to inventory. Please note that international orders may take additional time due to shipping distances.
You will then be notified via email that your return has been processed back to your original form of payment. In the case of credit card payment, please allow up to 5 business days for the refund to appear on your statement due to variations among each bank. Store Credit and Gift Card Returns will be processed and sent via email same-day.
PLEASE NOTE: delays in shipping may occur due to unforeseen disruptions in global supply chains. These are out of our control and we appreciate your patience should any arise!

How do I return a Gift?

If you received a gift and need to return any merchandise, we would be happy to accept the items back so long as they meet the full return criteria. We will also issue a new gift card for returned products, as is stipulated in our policy and process above.
Please send us a message at contact@foraygolf.com with the details of the transaction and merchandise being returned. A customer service representative will respond to your inquiry within 24-48 hours.

What is your Final Sale Policy?

All discounts over 40% are considered FINAL SALE and will be labeled so on the product page.
FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED.
Please keep this in mind BEFORE making a purchase—if you have questions about the product selection or sizing please reach out to customer service for assistance prior to finalizing your order.

Shipping

Questions about our products

How quickly will my order ship? When will it arrive?

All orders guaranteed to ship within two business days of being placed, unless otherwise notified. Orders placed by 1pm EST typically ship same day. Orders placed AFTER the 1pm EST shipping cut off, as well all orders placed on weekends, will dispatch the next business day. PLEASE NOTE all shipping timings are estimates and not in Foray Golf's control once passed off to the shipping service provider.

Domestic Shipping:

The majority of Ground orders deliver within 3-4 days of ship date— please reference the below map for a more detailed estimate. Expedited shipping options are available.

International Shipping

Orders outside the US will be dispatched using FedEx Ground and can take 5-10 business days depending on final package destination (prices vary based on delivery location). Tracking information will be emailed to you once your order has been dispatched.
Upgrades on international delivery options will be shown on our checkout pages and will ship using international mail options provided by FedEx. Please note that surcharges may be incurred on heavy items.

How much does shipping cost?

Standard Continental US Shipping: Flat rate of $7.50 on orders $150+. Additional option rates are calculated based on location and weight.
Overnight Continental US shipping is available: please select this option at checkout to view posted rates based on your location
International Shipping Rates vary upon delivery location: please select from available options at checkout.

Order Questions

I forgot to use my promo code?

Can I update my shipping address?

There is a mistake with my order, or it arrived damaged.

Yikes—this doesn’t happen often, but if it does please send us an email right away at contact@foraygolf.com. In the body of the email please include your order number and a short description of the issue. An associate will respond within 24-48 hours with next steps to resolve the issue.

Do you offer any discounts?

We do from time to time—please sign up for our email list for notifications and take a look at our social media accounts (@foraygolfusa) for the latest info!
If you’re a student, teacher or pro, join our “Friends of Foray” program for exclusive benefits (details here).

Do you offer Gift Wrapping?

Product Questions

Do you restock any of your sold-out items?

YES — any “CORE” designated product is considered evergreen and will be back in stock as soon as possible.
NO — our FASHION items are created in small limited-edition numbers, from as few as 25 to as many as 250 units sold globally. Unfortunately, when these products are gone, they’re gone… so we suggest you act fast!

Do you offer Gift Cards?

Teeing it up (Misc)

Anniversary Sale

Terms & Conditions
◦    Excludes gift cards, gift sets and shoes*
◦    Offer valid 7/7/25 through 7/13/25*
◦    *Terms & Conditions Annual Promotion: The Annual Promotion will begin at 12.00am (EST) on 7th of July 2023 (the “Start Date”) and closes at 11.59pm (EST) on 13th July 2023 (the “End Date”). Discounts will only be valid during this time. Discounts will be automatically calculated at checkout and cannot be used in conjunction with any other discount or promotion or be applied retrospectively. All orders must be placed, and all purchases must be completed, within the Annual Promotion time period. Offer only applies to completed customer orders and purchases. Items in cart are not confirmed until checkout is completed. No price adjustments will be given for items purchased prior to or after the Annual Promotion period. Foray Golf reserves the right to amend these Terms and Conditions and/or cancel the Annual Promotion at its sole discretion. All Sale items reduced prior to Annual Promotion will not receive any further discounting and are excluded from the promotion. Offer excludes purchase of gift cards, gift sets and shoes. Offer does not apply to product kits, the sale of which is suspended during the Annual Promotion period. Due to high order volume, there may be a delay in processing & shipping. Limited quantities available; offer valid while supplies last.

Do you offer a discount for students, teachers or professional players?

How do I become a brand ambassador?

Do you stock a pro-shop in my area?

I want my pro-shop to carry Foray. How do I get started?

Do you service corporate dressing, gifting or events?

Yes! We offer corporate uniforming, on location shopping experiences and much more, including low minimums and the ability to customize beyond logo embroidery
Volume discounts available as well as coordinating points of view for both women & men
Please fill out our form here or contact our corporate liaison directly at brand@foraygolf.com

Do you donate product/funds to charitable causes?

Yes — we love giving back as much as is humanly possible! And while business constraints dictate that we cannot participate in every event or cause, it is an important part of our mission. Please email us details to contact@foraygolf.com and we will reach back out to you where appropriate.

Contact Us

Want to get in touch?

Want to get in touch? Our team is currently working remotely due to the ongoing situation in New York City. Email us contact@foraygolf.com anytime and we will do our best get back to you right away. For urgent matters, someone from our customer care team will respond within 24-48 hours. Please give us a little extra time around holidays—it’s rare, but sometimes we need a break.

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